Refund & Cancellation Policy

1. Cancelling your plan

The workspace owner can cancel at any time in the app: Settings › Your plan › Cancel plan. There is no cancellation fee.
If you pay us directly rather than in the app, email us at info@tuffleiq.comand we'll cancel it for you.
Your plan stays on until the end of the month you've paid for. On your renewal date it ends, and no new bill is made.
We ask one question about why you're leaving. Answering is optional.
If your workspace received more leads than your plan includes in that last month, we send one last bill for those extra leads after the plan ends.
Changed your mind before your plan ends? The owner presses Keep my plan on the same page.

Nothing is deleted when your plan ends. Everyone in your workspace can still sign in and see everything. We keep your data for 90 days so you can come back or export it, then delete it.
The workspace owner can export your contacts, opportunities and website-form submissions.
Changes and messages stop, and data sent to Meta stops.
Your customers' WhatsApp messages are still received and saved.
New leads keep coming in. We stop adding them only after we've emailed the workspace owner a notice, and not sooner than 7 days after that notice is delivered.
You can come back at any time. A new month starts on the day you pay, and you're not charged for the time you were away.

We don't refund a month once it has started.
The exception is a fault on our side: if Leadzaro didn't work for you because of a problem on our side, tell us and we'll credit the days you lost on your next bill.
We may also refund in other cases, at our discretion.

If you're charged twice for the same bill, we refund the extra payment automatically.
If a payment doesn't match the amount on your bill, we refund it.
If a payment is confirmed after your bill was already paid, we refund it.
If money left your account but the payment didn't go through, your bank returns it automatically, usually within 10 working days. If it doesn't, write to us with the payment reference.

We start a refund within 5 working days of agreeing to it, and it goes back the way you paid. Once we've started it, our payment partner Razorpay says it usually takes 5–10 working days to reach a card, 2–10 for net banking and 2–7 for UPI. If you paid by bank transfer, we refund by bank transfer to the account the money came from.
When a refund reduces a tax invoice, we issue a GST credit note.

Leadzaro is software you use online. Nothing physical is sent to you. See our Shipping & Delivery page.

Write to us first at info@tuffleiq.com. A complaint gets a complaint number and a reply within 48 hours: see Contact.
You can also ask your bank or card issuer to reverse a payment (a chargeback). To answer one, we keep your bill, your invoice, the version of our terms you accepted and the record of sign-ins to your workspace.